Terms of Service

Last updated: 25 April 2026

These terms govern your use of PlanNexus (the “Service”), operated from the United Kingdom. By creating an account, generating an API key, or otherwise accessing the Service, you agree to these terms. If you do not agree, do not use the Service.

1. The Service

PlanNexus aggregates and normalises planning application data published by UK Local Planning Authorities (LPAs). The underlying source records are public; what we license to you is our aggregated, cleaned, normalised, and indexed dataset, together with the API, dashboard, and supporting tooling.

2. Your account and API keys

You must provide accurate registration details and keep them current.
API keys are personal to your account. You are responsible for all activity performed under your keys, including by your applications, employees, and contractors.
Do not share, publish, or embed API keys in client-side code that would expose them to end users.
Notify us promptly if you suspect a key has been compromised. You can revoke and regenerate keys from your dashboard at any time.

3. Licence to use the data

Subject to these terms and your payment of any applicable fees, PlanNexus grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and the data it returns:

For your own internal business operations; or
To deliver insights, alerts, or features as part of an end-user product, provided that the data is not exposed in a form that allows the end user to extract a substantial part of the database.

4. Acceptable use — what you may not do

You agree that you will not, and will not permit any third party to:

Bulk-extract or scrape the Service, including the website, dashboard, or API responses, beyond the documented use of the API and the rate limits associated with your tier;
Resell, redistribute, sublicense, or transfer the data, in whole or in part, in raw or substantially-raw form, whether for free or for consideration;
Build a competing service that reproduces a substantial part of the PlanNexus dataset, indices, or coverage;
Use the Service to train, fine-tune, or evaluate machine-learning models intended for redistribution, or to populate another commercial database, without a separate written agreement;
Use automated means (scrapers, crawlers, headless browsers, agents) to extract data outside of the API contract;
Circumvent, disable, or interfere with rate limits, authentication, or any other technical or contractual restriction;
Reverse-engineer, decompile, or attempt to derive the source code, scraping logic, or normalisation pipeline of the Service, except as permitted by law;
Remove, obscure, or alter any attribution, copyright notice, or metadata returned by the Service;
Use the Service in a way that is unlawful, defamatory, harassing, or that infringes the rights of third parties (including any data subjects whose details may appear in planning records).

We use a combination of contractual, technical, and audit controls to detect breaches. Breach of this section is a material breach of these terms and entitles us to suspend or terminate your access immediately and without refund, in addition to any other remedy available to us.

5. Database rights

PlanNexus invests substantial resources in obtaining, verifying, and presenting the contents of its dataset. We assert sui generis database rights under the Copyright and Rights in Databases Regulations 1997 (as retained in UK law) over the compiled dataset, regardless of the public-record status of any individual underlying record. Extraction or re-utilisation of a substantial part of the dataset, by quantity or quality, requires our prior written consent.

6. Attribution

When you display data sourced from the Service in any user-facing surface, you must include a clearly-visible attribution to “Data via PlanNexus” with a link to plannexus.io, unless we have agreed otherwise in writing.

7. Fees, plans, and refunds

Paid plans are billed in advance through Stripe at the rate displayed at checkout, and renew automatically until cancelled. You can cancel, upgrade, or downgrade from the customer portal. Fees are non-refundable except where required by law. Rate-limit and quota enforcement is described on the pricing page and on each plan’s checkout screen.

8. Service availability

We aim to keep the Service available, but it is provided “as is” and “as available”. Source LPA portals change, break, and rate-limit independently of us, and coverage of any particular council may pause or be withdrawn. We do not guarantee any specific uptime, completeness, or freshness unless covered by a separate written service-level agreement.

9. Liability

To the fullest extent permitted by law, our aggregate liability to you under or in connection with these terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of data, or for decisions made in reliance on the data. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Termination

You may close your account at any time. We may suspend or terminate your access for breach of these terms, suspected abuse, non-payment, or where required by law. On termination, your licence to use the data ends and you must delete cached copies (other than what you are legally required to retain).

11. Changes

We may update these terms from time to time. Material changes will be notified by email and/or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

13. Contact

Questions about these terms or about a licence beyond the standard plans (e.g. redistribution rights, dataset licensing): use our contact form.